Socrate Consulting
Mediation is the safest, fastest and most effective way to end a conflict.
Mediation is an informal process in which a trained mediator assists the parties to reach a negotiated resolution of a charge of discrimination. The mediator does not decide who is right or wrong and has no authority to impose a settlement on the parties.
Nowadays, conciliation/mediation plays an important role in the way in which employers, employees and their representative organisations, including trade unions, find agreed solutions to common problems in the workplace, enterprise and different levels.
“Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”
~ Victor E. Frankl
The Role Of The Mediator
A mediator promotes communication and understanding, assists in identifying needs and interests, and uses problem-solving techniques to help parties in a dispute reach their resolution.
The mediators provide:
* Provide a safe place & deep listening
* Assist in identifying the needs and interests
* Uses problem-solving techniques
* Eventually make suggestions to help parties consider options for resolution.
* Follow effective, still flexible processes, to drive the discussions
Steps Of the Mediation Process:
- Preparation: Meet each party to prepare the mediation for 60-90' min. max.
- Introduction: identify all points to be negotiated.
- Diagnosis & exploring: each party has time to explain his perspective of the situation --> understand & provide more information.
- Options: explore diverse solutions --> bargaining.
- Agreement.
